Frequently Asked Questions!
Q. How much is shipping? Tracked AUS $2.50AUD, Untracked NZ $3AUD, rest of the world $4AUD.
Q. What happens if my order goes missing? If you placed your order with tracking and it goes missing, your order will be replaced free of charge. If you decline the tracking option when purchasing internationally, I, unfortunately, cannot replace/refund.
Q. What happens if I change my address? You can change your address anytime up until the order ships. If you change addresses after your order has shipped, it is no longer my responsibility to ensure your order arrives to you. Please take into consideration processing times and shipping times before placing an order if you're planning on moving.
Q. Do you offer local pick up? Yes I do, I offer local pick up from the Woolworths Supermarket in Ulladulla NSW. Simply contact me prior to your order to organise.
Q. What are your processing times? As I also work another job while running my small business, process times vary. I will always state the processing times in the banner of the website. They are subject to change but the dates set when you place your order are the dates for your specific order.
Q. What time are new releases? Normally 12pm AEDT on a Friday, however it can vary depending on my work schedule.
Q. What kind of sticker paper do you sell? All of our stickers come printed on a smooth matte sticker paper that is relatively thin to reduce bulkage in planners. I offer the option to upgrade to premium matte unicorn paper, or clear paper for foiled stickes.
Q. Can I redeem points and use a coupon? Currently, you cannot combine discount codes, however if you would like to place 2 separate orders concurrently to use both, contact me before hand and I can organise to combine and refund postage overages.
Q. What is Twosday deals? Each Tuesday I offer up $2 sheets, they will be either foil or non-foil for $2 only. At the same time it will also be double points on all transactions for the duration of the twosday items.
Q. When do you put up Oops Bundles? Theres usually always some in the shop, however if they sell out. It just depends on when I get a chance to do more again.
Q. Can you combine shipping? Yes, please contact me prior to placing your second order to ensure they can be combined. Make sure the subject line says "Combine Shipping".
Q. Do you have any coupon codes? Yes I do! I have one on instagram, VIP facebook group and on youtube. If there is a sale, its always announced in the website banner, facebook and instagram.